When the Thread Doesn’t Unravel

On the rare kind of friendship that survives distance, time, and change


“A friend is someone who knows all about you and still loves you.”

Elbert Hubbard

I have a friend named Tracy. I met her in elementary school, which means I've known her for thirty years.

We met on bus 316. Same neighborhood, same schools, the kind of friendship that started because we were in the same place at the same time. I was about your age now, Lyla. It’s wild to think that the friendships you're making right now could last into your 40s and probably far beyond.

That proximity lasted through elementary, middle, and high school. Then I left for college, and the proximity ended. But the friendship didn't.

Most of my friendships have been proximity-based. The people I saw in class, at work, in the same city at the same time. When I moved from Garland to Austin, then to Chicago, and now Dallas, those friendships mostly faded. Not out of malice or neglect, but because life fills in the gaps with new routines and new faces. If you don't intentionally make time, the thread just unravels.

But Tracy is different. We never went to the same college. Despite her living all over the country, we never lived in the same place again. She never lived in Chicago. She doesn't live in Dallas now. We don't even talk on the phone anymore—just text a handful of times throughout the year. Our friendship needs have changed. We both have our own families now. We've both found our own ways to belong in our own worlds.

And yet, she's still here, or at least there. Still choosing to stay connected despite not needing to. Because that's the thing: normally, this is when friendships fade completely. Not because anything happened, but because our lives aren't connected enough to force us to stay in touch. But we're still making the effort. That's the choice part. That's what makes it rare.

I remember one night early on in Chicago. I'd gone to a work event in Wrigleyville, trying to do the thing you're supposed to do when you move somewhere new, where you show up and network and act like you belong. But I didn't belong yet. I didn't even know the streets or the intersections. I was walking back alone, slightly drunk in that way where your guard drops and the reality hits harder than you'd like—the loneliness of being in a new city with no real friends yet. So I called Tracy.

I don't remember what we talked about. I wish I could. But I remember what it felt like after I hung up: despite actually being alone on that street, I wasn't alone. Despite having no friends in Chicago, I had really great friends. She was a thousand miles away, but calling her was like calling comfort. Not just someone I knew, but someone who made me feel like I belonged, even when I didn't belong anywhere yet.

Tracy knows my humor. The humor you know now, Lyla, but that I let so few people see. The kind that goes too far, that lingers too long, that draws rejection. The kind that can push people away.

But she never got pushed away.

Once, years ago, she called me out. "Sometimes you act like you're slow, but I know you're not. What’s the deal?"

It was the kind of thing that could've stung. But the way she said it (direct, curious, not mean) made me realize she wasn't annoyed. She was seeing me and simultaneously teaching me about myself.

She's one of the first people who wasn’t a family member who saw exactly who I was.

Tracy has seen me at my most awkward. The teenage years when I didn't know how to be a person yet. The drunk calls from Chicago. The humor that goes too far. When I was young, one April Fools, I "pranked" her by saying I'd been in a bad car accident. She was genuinely concerned, as good friends are, and I let her stay concerned for just a bit too long before telling her the truth. It was harmless in the long run, but completely unnecessary and emotionally distressing when it didn't need to be. But she forgave me, and now we laugh about it. More importantly, she just kept showing up.

And here's what I've learned: someone almost always gives more in a friendship. Tracy has given more. She's the one who kept reaching out when I got caught up in new places and new people. She's the one who made the effort when it would've been easier to let the thread unravel.

I'm grateful for it.

It's been amazing to watch you interact with Tracy's kids, Lyla. You want to join when she’s in town, and we meet up. Her kids have no reason to show interest in you—they only see you every few years—but they do. They ask you questions. They engage like they know you well. There's something natural there, something comforting that her kids seem to have inherited from her.

The fact that the care we have for each other has grown to include care for each other's families? That's beautiful to me. That's what happens when a friendship lasts long enough: it multiplies.

Tracy has this way of making people feel safe. Her kids have it too. And watching you experience that same comfort I felt on that Chicago street reminds me why friendships like this matter.

Friendships like this are rare, Lyla. The kind where someone chooses you when they don't have to. Where distance doesn't matter because the connection does. Where you can be fully yourself (the weird, too-much, slightly embarrassing parts) and still feel safe.

Don't be afraid or angry if you need to give more in a friendship. And be incredibly grateful if the other person is giving more.

If you find someone like that, someone who chooses you when they don't have to, who sees all of you and doesn't leave, hold on to them. That's the rare thing. That's the gift.

And if you can be that person for someone else? Be that person.

Because I think about that walk in Chicago sometimes. How alone I felt, and how not-alone I felt at the same time. How Tracy picked up the phone even though she was a thousand miles away. How she's been picking up the phone, in one way or another, for thirty years.

Even now, when we only text a few times a year, she's still choosing to stay. And I'm still grateful.

The Quiet Work of Noticing

How choosing curiosity over certainty made me a better leader


“To acquire knowledge, one must study;
but to acquire wisdom, one must observe.”

Marilyn vos Savant

The best leaders I know aren't the ones with all the answers. They're the ones asking better questions.

This past week, I sat at a leadership conference listening to the keynote speaker talk about "observational leadership": the practice of choosing curiosity over certainty. Of really looking outward. Of noticing the unspoken things that quietly shape everything. It's a deceptively simple idea. But it landed hard.

Because a year ago, I unintentionally decided to test this on myself. Not in a meeting or a strategy session, but in the most vulnerable place I could think of: a blank page.

I started writing. Every single week. Not for an audience, not for a deadline. Just to see what I'd notice if I actually made space to observe.

Here's what I learned: Most of what I notice, someone else has noticed too. That used to bother me. I wanted to be original, to say something that would shift perspectives or change minds. I know I'm not the smartest or most creative, so why try to write what is probably already better said by someone else?

But over this past year, I realized: the point isn't to be the first or the best. The point is to be honest. To trust that if something makes sense to me, it might make sense to someone else who's been waiting to hear it in just this way.

There's a kind of quiet leadership in that. Not the kind that announces itself, but the kind that listens, notices, and gives voice to what's been overlooked.

Some days I write things I'll never show anyone. Some days it's just a way to clear my mind so I can see what's actually happening around me: on my team, with clients, in the patterns I'd otherwise miss.

This morning I wrote about "limitless support." The idea that we all need support, but that support looks different for different people, and individual needs change. Not just what they need to feel supported, but how they need to be supported. What one person experiences as care, another might experience as suffocation. Here's what writing it helped me see: when you help someone understand what support looks like for them, they start to understand what support looks like for those around them. That's how support becomes limitless. It can't be through scale or systems alone, but also through people learning to truly see each other. It's a reminder that systems and efficiency can't solve everything. Some things require attention. Observation. Care.

I wouldn't have noticed that without making space to write. Without choosing to observe instead of just reacting. And that's been the pattern all year: small noticings that add up. They become a record of what I've learned and who I'm becoming as a leader.

Observational leadership starts with observing yourself. With making space even when you're not sure what will fill it. With choosing curiosity over certainty.

And trusting that in the act of noticing—really noticing—you're doing something that matters.

Even if it's just for you.

Especially if it's just for you.

Find your superpowers

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

 Maya Angelou

Your mom is the best thing that has ever happened to me.

Not just because she made you possible, not just because the top fifty conversations of my life have been with her, but because she gave me my superpower.

My boss once told me my superpower is empathy, and I’m starting to believe him. But it wasn’t always this way.

As a child, I was sensitive. Tears came too easily when someone hurt my feelings, and there was nothing more humiliating than giving instant gratification to the person who hurt me by showing them they succeeded. One day in high school, working as a pharmacy technician at Eckerd Drug, the pharmacist on duty did what he always did—he was a jerk. But this time, he made a spectacle of me. Over the store’s loudspeaker, he called me back to the pharmacy, announcing to everyone that I was too slow. In front of customers, he questioned how I could be so bad at my job. I could feel the tears coming, so I asked for a break, drove home, and screamed in anger alone. I promised myself that day, at 18 years old, I’d never let someone who hurt me see my pain again.

I’ve never cried from anger or humiliation since that day. I shut off those feelings. I shut off that part of me.

In college, I took a Myers-Briggs test, and it labeled me an INTP—heavily skewed toward Thinking, not Feeling. It made sense to me. I was a thinker, someone fascinated by people, almost like a psychologist observing emotions behind glass. As a person who shut off his feelings, I wanted to understand what made people think, but didn’t want to feel with them. But that glass was there not because I feared people but because I had shut off my own feelings and couldn’t resonate with theirs.

And then your mom came along, and my feelings came back with her. First, because I fell so deeply in love with all the best parts of her–feeling in a way I hadn’t at any point in my life. Then, because I fell so deeply in love with all the worst parts of her. And then she helped me learn to love myself in a way I never did. Not that I ever hated myself, but for me, when I shut off the negative feelings, it meant I had to shut off positive feelings too. At the time, it seemed worth it, but it wasn’t.

Even if the intention wasn’t to re-open parts of me, through hundreds of conversations, just regular conversations, we weaved through feelings and emotions. I removed the protective glass and didn’t just allow myself to feel emotions with her; I leaped toward them. To understand them. To understand her. To understand me. To empathize.

For me, having another person understand me, really understand me, is one of those feelings that simultaneously brings joy, self-confidence, and true community. And that feeling is worth sharing, like your mom shared with me.

When I truly understand another person, it’s impossible not to care about them. I’ve learned to see the best and worst in people and lean into their strengths. I pour everything I have into helping people see the best parts of themselves. If I can seek to understand them so well, care for them so much, and feel with them so they know they’re not alone in their feelings…maybe, just maybe, I can help them find their superpower. And if not, at the very least, I hope they feel what your mom helped me feel–joy, self-confidence, and the community of an advocate. If I can accomplish that, it makes all the surrounding work and struggle worth it.

Recently, as I transition out of my job, I’ve been overwhelmed by the feedback from my colleagues. They told me in so many different words that they’re better because I didn’t just listen—I understood them. I always knew how much I cared about them, and while that alone was enough for me, I didn’t ever really know if it was making the impact I hoped it would. But this week, I realized it has, at least for some. And that is way more than enough for me.

Your mom is why I dream of teaching and impacting others. It just takes one person to care for another person to care. If you multiply that over time, it's hard not to hope for a future where more people understand and care for each other.

When you find your superpower, give it back to the world. It will change lives—including your own.